Diana Bradley
Mar 26, 2024

Kate Middleton’s cancer diagnosis is another reminder for social media managers to think before posting

Brands joked this week about “spotting” Kate, who hadn’t been seen in public for months.

Princess Kate said she is receiving chemotherapy on Friday. (Photo credit: Getty Images)
Princess Kate said she is receiving chemotherapy on Friday. (Photo credit: Getty Images)

There are some topics that brands should steer clear of on social media, such as 9/11purpose-washing and other controversial subjects that aren’t connected to their businesses.

The latest example is brands’ social media posts joking about “spotting” Catherine, princess of Wales, this week. They have not aged well.

In an emotional video on Friday, Kate revealed she has undergone treatment for cancer.

Until the video was posted, Kate’s whereabouts had been a mystery since her last public appearance in late December. Many social media users speculated why Kate had disappeared from the public eye for months, and that was fueled by a manipulated image distributed by Kensington Palace. 

On Wednesday, PRWeek posted a LinkedIn poll asking if the posts were in poor taste, at a time when Kate’s situation was unclear. The results found that 84% of nearly 600 respondents said the move by brands was risky, because the posts might not age well. Sixteen percent did not have an issue with it. 

Most social media managers have good intentions and just want to jump into the conversation and engage consumers on the trending topic of the moment — and pull some attention to their brands. But this is another lesson for them to think through a situation before they post, especially when it possibly involves an individual's health and well-being. 


Diana Bradley is associate news editor at PRWeek. 

 

 

Source:
PRWeek

Related Articles

Just Published

21 hours ago

Creative Minds: FCB's Claire Herselman transforms ...

Get to know the senior copywriter who moved to London at 18 and worked as a barista.

23 hours ago

WPP boss Mark Read hits back at employee vitriol ...

CEO told Campaign's sister title, PRWeek, that some of the comments being made about his decision to require all employees to work in the office at least four days a week do not reflect the views of many staff.

1 day ago

How young Malay-Muslim women are spending and consuming

Malay-Muslim women are leading a consumer revolution, with 93% preferring local groceries and 89% choosing homegrown F&B, according to a new analysis. Brand boycotts are reshaping loyalty, while halal certification, affordability, and shared cultural identity are the decisive factors in their purchasing power.

1 day ago

Singtel's attempt to reimagine LNY traditions ...

The telco's annual festive film blends humour and lightheartedness, but its reliance on traditional gender roles dampens an otherwise innovative take on festive preparations.