Brands today face a formidable challenge: capturing and sustaining audience interest in an era where attention spans are dwindling and the multi-platform environment is increasingly complex.
Recognising these challenges, the ‘Future of Storytelling: Bold Storytelling in the Platform Age’, a report by iProspect, outlines how brands can apply bold storytelling to performance marketing, to accelerate their impact, enhance relevance, and sustain a competitive edge.
Campaign Asia-Pacific pulled out some key findings from the report.
Successful storytelling sits with the ability to emotionally engage
The science behind successful storytelling revolves around emotional engagement. This concept aligns with author and economist Daniel Kahneman's insights in Thinking Fast and Slow where he describes two modes of human thinking: System 1, which is fast, intuitive, and driven by emotion; and System 2, which is slower, more analytical, and requires effort.
Understanding these two systems is crucial for brands aiming to connect with their audiences. System 1 is responsible for 95% of human thinking, encompassing instinctive reactions like reading a billboard without much thought, expressing disgust at something unpleasant, or navigating familiar environments with ease. System 2, used in only 5% of our decision-making, requires conscious effort and logic, such as solving a math problem or parking in a tight spot.
Given that System 1 dominates human thinking, why do advertisers often focus on engaging System 2, demanding more effort from their audience? If most decisions are made quickly and emotionally, shouldn't our storytelling tap into that?
By focusing on emotional decision-making, storytelling has the power to connect on a deeper level. When brands craft stories that align with System 1 thinking, they can build relationships that go beyond the transactional and foster genuine loyalty. As our world becomes more complex, stories that evoke emotion and connect with the audience's instincts will be key to success.
The shift from traditional to personalised storytelling
The old approach to advertising focused heavily on delivering a message at the right time and in the right location. But in our current data-driven environment, with its proliferation of platforms and changes in media behaviour, the emphasis has shifted to personalising content, ensuring stories move seamlessly across channels, and rigorously tracking their impact.
It's no longer enough to simply tell a story; brands must track and analyse its impact to determine what resonates with different audiences. By leveraging well-mined data and insights, marketers can craft stories that appeal to multiple segments, ensuring they stay relevant and connected in a shifting media landscape.
The key to success is building campaigns with planning rigour and a performance-driven mindset. The ability to personalise, adapt, and track stories is what sets successful brands apart.
Understanding the nuances of attention is crucial
In today's media-saturated world, capturing and retaining consumer attention requires innovative strategies and cutting-edge technology.
Research from iProspect reveals that that while forced views—like non-skippable ads—generate more total attention, voluntary views, where consumers choose to engage, deliver stronger impact per second. This insight underscores the importance of crafting content that resonates deeply, and content that invites engagement rather than demands it.
A study by BulbShare indicates that ad fatigue is rising among Gen Z, with 99% skipping ads when possible and nearly two-thirds using ad blockers. This highlights the need for variety and balance in marketing campaigns, especially in digital spaces.
Tailoring messages for impact
Our modern, multi-platform environment presents unique challenges. With consumers accessing content across various touchpoints, consistency is key.
The core of successful personalised storytelling lies in maintaining a consistent message while adapting to different formats and audiences, fostering a seamless brand experience that resonates with consumers.
Dynamic Creative Optimisation (DCO) has been at the forefront of personalisation, allowing marketers to adapt their messages in real-time based on specific data inputs about the viewer. This can include data points such as recent searches, time of day, location, and weather conditions.
DCO is a well-established approach that has proven effective in driving relevance and engagement. However, with the rise of generative AI, we're on the cusp of a new era of personalisation.
Yet, personalisation isn't solely about technology, it's also about understanding what matters to your audience. It's important to consider how your messaging aligns with broader societal trends and community values. This involves navigating the fine line between transactional goals and purposeful storytelling. By embracing diversity and inclusion in your campaigns, you appeal to a wider audience and demonstrate that your brand stands for something meaningful.
In summary, while technology plays a significant role in personalisation, the broader context of storytelling and representation is equally crucial. By adopting a holistic approach, you can create campaigns that resonate with a diverse range of consumers, driving both engagement and loyalty.
Non-linear storytelling
Marketers now face the daunting reality of reaching consumers who no longer gather in the same places or even the same reality.
Enter non-linear storytelling, a creative approach that acknowledges and embraces the complexities of the modern media environment. It's no longer about dictating the narrative; it's about creating a dynamic ecosystem where consumers can explore, engage, and share their own stories.
Brands must be willing to break free from conventional structures and design campaigns that adapt to the ever-changing digital world.
Walled gardens, social-media platforms, and emerging virtual environments have added layers of complexity to channel planning. But they also present unique opportunities for creativity and connection. For example, Gen Z, raised in virtual spaces and more inclined to socialise through gaming, requires a different approach from older generations. Research from GWI reveals that the Gen Z cohort plays games to interact with friends, while older audiences see gaming as a way to relax or unwind. Understanding these nuances is crucial for crafting compelling non-linear stories.
Non-linear storytelling is about capitalising on the limitless opportunities presented by each media touchpoint. It's about connecting, shopping, sharing, experimenting, and belonging in ways that make sense to today’s audiences.