Andrea Lennon
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Oct 25, 2016
Can airlines glimpse their future by looking at ...
Andrea Lennon of Critical Mass issues a plea for airlines to emulate fintech players that are getting their online customer experience in order.
Aug 11, 2016
The challenge in Asia: fragmentation
Want to create a great customer experience in APAC? First, understand the perils of pitfalls of its fragmentation.
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