Analysis
Emily Tan
Mar 25, 2013

How do you fix calling your customer a 'b*tch' on Facebook?

MALAYSIA – Chichi Malaysian patisserie Les Deux Garcons escalated a simple complaint on Facebook to an all-out social media crisis this weekend when it responded rudely to the customer and eventually, called her a "bitch".

Ben Yeong (centre) and his team at Les Deux Garcons

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