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Salesforce invests $1 bil in SG, collaborates with Singapore Airlines
The investment will aim to play a key role in accelerating digital transformation in Singapore’s service and public sector. Meanwhile, SIA will leverage Salesforce’s AI-powered CX tools.
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Salesforce and Google expand partnership to boost AI-powered customer service
The collaboration offers businesses greater flexibility to develop tailored AI solutions, enabling faster and smarter customer service through multimodal capabilities, real-time insights and seamless platform integrations.
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Singapore’s C-suite bet big on gen AI, but face stiff challenges
Despite nine in 10 Singapore executives prioritising gen AI, only half have a defined strategy, and 95% acknowledge that data accessibility and governance issues remain significant barriers.
We are ignoring the Service-Profit Chain, and it’s damaging customer experience
Companies can and should thrive in today's ever-changing business landscape by investing in genuine employee satisfaction and fostering a culture that prioritises customers, opines Merkle's Uzma Atcha.
India hasn’t utilised ecommerce to the extent we could: Salesforce CEO
Arundhati Bhattacharyaspoke about the importance of merging digital and physical at the WPP Commerce in Mumbai
Icon Agency wins Salesforce's Australian communications program
Salesforce is the newest addition to the rapidly expanding client roster at Icon.
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