Marriott brand building in Malaysia

Marriott Hotels in Malaysia celebrated the group’s annual Global Customer Appreciation Week (GCAW) earlier this month, with the aim of engaging new and exisiting customers through a series of bespoke activities and meetings.

The week kicked off with a welcome video followed by sales calls where executives from all levels of leadership partnered with the sales team to thank customers for their business.

The highlight of the week was the Hop-On-Hop-Off Journey—a Marriott-branded double decker bus that took 40 delegates on a tour of Kuala Lumpur and the groups’s numerous properties. The itinerary included lunch at the newly opened Sheraton Petaling Jaya and afternoon tea at The St. Regis Kuala Lumpur.

The event concluded with a community day, where the hotels came together to sponsor meals at the Kechara Soup Kitchen, providing food to the homeless.

Sho Hwee, area director of sales and distribution, Singapore, Malaysia and The Maldives, says: “GCAW is an opportunity to show our customers how much we value their business in an interactive and engaging way.

"While we dedicate the week to celebrate the relationship with our customers, we are also reminded of the less privileged within the community that we live in. We are very pleased to be making such a positive impact.”